I really like my heat press better than my circuit. Also cheaper than the circuit heat press 2 which I also own.I did research, read reviews, then used gift cards given by my sons to buy this (to make gifts for them, of course.)Box was good shape. But the warehouse pick label label with my name was off center and under it was a label to a man two towns away.When I opened the box, from the top, the item was upside down and the fitted Styrofoam was busted. All attachments were loose. The bottom piece of foam was upside down and turned out it should have been the top piece, because there were sections for each attachment.Could be an Amazon fulfillment issue, so I kept unpacking.It was heavy, welds seemed good and consistent. Buy there was a sizable dent in the largest mug attachment.So, I repackaged it (properly) and returned it. My refund was issued to my account two hours after I dropped it off at the UPS store.Instructions sucked.But they included a new free tshirt and hat to practice on.Despite this, I trust my research on this company and I will try buying a different model from them again and hope it is new. Or back it goes.The machine itself heats as it should. It's VERY difficult trying to figure out how to set the temp and the timer. I've managed (after a YOUTUBE video) to figure out how to set the heat setting, but for the life of me cannot figure out how to set the timer to what I need it set to....even with the YOUTUBE video. It came with instructions, but they were absolutely no use whatsoever. I probably wouldn't buy this again because it's so hard to figure out the settings, but if I did, I would have purchased a bigger one. I tried to do a return (for a bigger one) and was approved, if I paid for return shipping. Not the shippers fault, but when I put in the reason I wanted the return (wanted bigger) they didn't offer for me to pay the difference for a bigger one. Had they offered that, I would have paid for shipping it back for the exchange. Better instructions would have been helpful.Press size is slightly smaller than what it says it is. Other than that, for the price, can't beat it. Good start to a small at-home business. Overall rating, 4.5 stars for me. ShibSwag.storeI am new to shirt design but the press seemed good to me. The only complaint i have is how it was packaged. The attachments where just crammed in the box around the main press. Some where pretty scrachexd up.It was a bit difficult for me to understand the principle because it does not have instructions but I watched a video on YouTube and I was able to adjust the settings, I only need once to understand and from there it is super easy to use it. It is very small but it is useful for what I need it to start my business.It’s missing pieces where’s the cup design or the hat designer !!!!!